- Sale items and items on temporary promotion, and/or purchased with a discount code can be returned for PLIĒ Store Credit only.

- Full priced items can be returned for refund. $15 shipping and handling fee will be deducted from every refund amount. Please note that original shipping fee and shipping protection are not refundable.

- You are not elligible for refund if you just simply change your mind.

- Refunds can only be paid to the original payment method. Eg. Orders placed using Pliē Store Credit or Gift Vouchers can be returned for Pliē Store Credit only. 

-Please allow up to 5 business days for the refund to appear in your account once processed. 

When you put in the order together, we will ship both ready-in-stock item(s) along with the pre-order item(s).

If you want the ready-in-stock order to be delivered first, please put it in a separate order.

We post Australia Wide via Australia Post. A tracking number will be provided as soon as your order is dispatched. And you will get Australia Post notification to your email.

No, we don't allow local pickup.

Yes. If you changed your mind, simply return your Pliē product unused, tags on, and in the original packaging within 30 days of purchase to receive a PLIĒ store credit.

This applies to full-priced purchases only and the return postage will be at your expense. Your store credit is valid for 3 years from the date of issue, which gives you plenty of time to fall in love with another Pliē product.

Please send us an email to hello@plieaustralia.com.au for the next steps.

If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a $15 restocking fee will be charged and that will be deducted from the transaction total refunded to you. (The restocking fee covers the administration costs incurred due to the change of mind). 

While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order. We are unable to cancel those orders that have been fulfilled and dispatched.

Alternatively, if your order has not yet been dispatched, we can cancel your order and issue a gift card for the full order amount and this is valid for 3 years.

In the rare instance that your parcel has been lost our Customer Service will assist you in contacting the Australia Post, after you file in your case to the Australia Post or New Zealand Post (For NZ Customers).

Please contact our team by email: hello@plieaustralia.com.au with the following information:

1. Order Number

2. Australia Post / New Zealand Post Case Number

3. Screenshot of email from Australia Post / New Zealand Post deeming parcel Lost in Transit (LIT).

Please note that our capacity is only in assisting to track your parcel and Pliē can not be held responsible for deliveries once they have left our warehouse.

Simply enter your discount code at checkout and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.

Please note that only one discount code is valid per order. A discount code cannot be combined with an additional discount code.

A ‘pre-order’ is an item of high demand that is on backorder and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to contact us at hello@plieaustralia.com.au

Unfortunately these things can happen. Nobody’s perfect, right? Please send us a photo of your faulty Pliē product to hello@plieaustralia.com.au within 30 days of your purchase.

Once we’ve inspected your Pliē product and confirm it as faulty, you’ll receive the information on how to return the item to us together with your proof of purchase. Please make sure that the item is in its original packaging and condition with all tags intact, unworn and unwashed.