We want you to enjoy everything you order from us, but if something isn't quite right, you have 30 days from purchase to initiate a return. Simply return the unworn, unwashed products (try-on is okay) in its original condition including packaging, within 30-days with all tags intact. Products that do not meet these criteria will not be considered for return.

Full-Priced Items:
You may return these items for a Pliē Store Credit (valid for 3 years), an exchange if the product is in stock, or receive a full refund for the item(s) excluding $15 handling and restocking fee.

You are not eligible for refund if you just simply change your mind. However, we have 30-day fit guarantee, that means first exchange is 100% on us (Australia Wide).

Sale & Promotional Items:
Items purchased on Sale or during a promotion or purchased with a discount code are eligible only for return in exchange for Pliē Store Credit (valid for 3 years) or an exchange if the product is in stock.

• Items purchased using code that starts with 'SALE60' are considered final sale. There is no exchange or refunds on these items unless defective or faulty.

For Australia and US Orders:

1. Visit our Return Portal to select the item(s) you'd like to return and provide a reason for each return.
[Note: Please select all items you want to return. Additional items not specified will not be processed for a refund]

2. Once you click “Submit Return,” you will receive a prepaid return label.

3. Prepare your item(s):
Ensure the item(s) are unworn, unwashed, and have all tags still attached.
Place the item(s) in their original packaging.

4. Attach your prepaid shipping label:
Download and print the return label.
Tape it securely to the parcel, ensuring the barcode remains visible.

5. Send your return:
Drop off your parcel at any Australia Post Office.

6. Confirmation:
Watch for an email confirmation once your return has been received and your refund, store credit, or exchange is processed.

For New Zealand and International:

Contact us at hello@plieaustralia.com.au to initiate your return.
We are unable to issue a pre-paid return label. The shipping cost incurred for returning item(s) would be at your expense and would not be reimbursed by Pliē Australia.

• Full-priced items are eligible for a refund, with a $15 handling and restocking fee deducted from the refund amount.
• Sale items (items from Sale Collection, items purchased in Sale/ temporary promotions, such as Birthday Sale) can only be returned for PLIĒ Store Credit or an exchange if the product is in stock.
• Original shipping fees and shipping protection are non-refundable.
• Refunds are not available for change-of-mind returns
• Refunds will be issued only to the original payment method.
• Orders paid with PLIĒ Store Credit or Gift Vouchers will be refunded as Plie Store Credit only.
• Please allow up to 5 business days for the refund to appear in your account once processed.

If you need to exchange an item, please be aware that exchanges depend on online availability. If the item you're exchanging is not in stock when we process your request, you'll be given a refund or store credit, based on whether the original item was purchased at full price or on sale.

The value of an item is based on the amount you paid as shown on your invoice. If you're exchanging for a different item, the value of the new item will be based on its current online price at the time of the exchange. We cannot honor discounts from previous sales or promotions.

Need a different style, size, or color? We’ve got you!
Our 30-day fit guarantee means first exchange fee is 100% on us (Australia orders only). Please note that the items need to be unworn, unwashed (try-on is okay) in its original condition including packaging.

Please note: Clearance Sale or Final Sale items are excluded from this policy.

Start a return in our return portal.

• We are unable to process exchanges for Pliē FREE gift

• If a return for refund is processed against your order, resulting in the order value falling under the minimum purchase amount to qualify for the gift, you will be required to return the free gift alongside your return items for us to process your refund. Please return items unworn, unwashed, and in their original condition with all tags and packaging intact within 30 days.